ast updated: [20/05/2025]

At OCTOTECH GROUP LLC, we strive to provide high-quality software and digital solutions to all our customers. If you are not fully satisfied with your purchase, we are here to help.

1. Eligibility for Refunds
- Refund requests must be made within 14 days of the purchase date.
- Refunds are only available for unused services or products that have not been activated.
- Subscription-based services can be refunded only if the request is made within the first 14 days of the initial subscription.

2. Non-Refundable Items
- Customized software or solutions delivered as per the client's request.
- Completed one-time setup or consulting services.

3. Refund Process
- To request a refund, please email us at **contact@octotech.io** with your order number, invoice, and reason for the refund.
- Approved refunds will be processed within 5-10 business days and credited to your original payment method.

4. Contact Us
For any questions regarding this policy, please contact us:
- Email: contact@octotech.io
- Phone: +201098456043